Cancellation Policy
Please review our cancellation, check-in, and refund policies before making your reservation.
Last Updated: March 2026
Check-in & Check-out
Check-in Time
12:00 Noon
Check-out Time
12:00 Noon
Early check-in and late check-out are subject to availability and may incur additional charges. Please contact the front desk in advance if you require flexibility with your arrival or departure time.
Cancellation Rules
Within 72 hours of check-in date
No refund will be provided for cancellations made within 72 hours of the scheduled check-in date.
7 days or more before check-in
A 50% refund of the total booking amount will be processed for cancellations made 7 days or more before the scheduled check-in date.
Refund Processing
All eligible refunds will be processed within 21 working days from the date of cancellation.
No-Show Policy
If the guest fails to arrive on the scheduled check-in date without prior notice, the full booking amount will be forfeited. We strongly recommend informing us of any changes to your travel plans as early as possible to avoid forfeiture.
Booking Modifications
Booking date changes are subject to availability. Please contact the resort at least 48 hours before your scheduled check-in date to request any modifications. Changes to room type or number of guests may result in revised pricing.
Group Bookings
For group bookings of 5 rooms or more, separate cancellation terms apply. Group reservations are subject to customised policies based on the size and nature of the booking. Please contact our reservations desk directly for detailed terms and conditions regarding group cancellations and modifications.
Contact for Cancellations
To cancel or modify your reservation, please reach out to us through one of the following channels:
Phone: 0413 2655 174